Taking the first step
Please contact us if you’d like information about our programme and how you can join. We look forward to getting you started on your recovery journey.
Email:
Level 3, James Smith Building,
63 Cuba Street, Te Aro,
Wellington, 6011.
Please note that access to the clinic is by appointment only.
Feedback & Complaints
Feedback
We are committed to building a world class therapeutic programme and want to hear about your experience at Whakamātūtū so we can grow and continue to refine our service.
Feedback and notes of gratitude can be emailed to: enquiries@whakamātūtū.org.nz
Complaints
If you are not happy with your care, we encourage you to first speak to your therapist in the programme. Often things can be resolved straight away.
If you would like to make a complaint, you can address this, attention to the practice manager at: enquiries@whakamatutu.org.nz
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All complaints will be treated confidentially.
Please know that making a complaint will not adversely affect the care you receive. Your right to complain about a health and disability service is covered by Right 10 of the Code of Health and Disability Services Consumers’ Rights. You also have the right to contact the Health and Disability Commissioner at: hdc@hdc.org.nz